Shipping & Returns
All of our products are shipped to you from the US via a secure, tracked shipping method. Please note that we do not ship to P.O. boxes. Please provide a physical address.
Elrene Home Fashions ships to the following countries:
Country Delivery time
United States 2-7 business days
Canada 2-10 business days
We only ship on business days (Monday through Friday). Orders placed on Saturday and Sunday will be processed the following business day.
If for any reason you wish to return any or all products within your order, you have thirty (30) days after the order has been delivered to do so.
We will gladly issue a refund if the below return conditions have been met:
- All products must be returned unused and undamaged
- Must be in original packaging
You, the buyer are responsible for all return shipping charges back to us. Return shipping costs are nonrefundable.
To return your product(s), please follow these steps:
1. Before returning your product(s), email us at firstname.lastname@example.org to inform us which items you would like to return and receive an RMA #. In this email, please include the following information to verify your order:
- Order Number
- Product(s) you would like to return
- First and Last Name
- Phone Number
- Email Address
- Delivery Address
2. Place the product(s) you wish to return with their unopened packaging into a shipping box with the original packing slip.
3. Choose a trackable shipping service and return your package to:
After we have received your returned products, we will process your return request as soon as possible. If all conditions are met, we will refund the total purchase price to the original form of payment within 7-14 business days of receiving your return.