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Shipping & Returns

Shipping

All of our products are shipped to you from the US via a secure, tracked shipping method. Please note that we do not ship to P.O. boxes. Please provide a physical address.

 

Elrene Home Fashions ships to the following countries:

Country                      Delivery time

United States              2-7 business days

Canada                        2-10 business days

 

We only ship on business days (Monday through Friday). Orders placed on Saturday and Sunday will be processed the following business day.

 

Return Policy

If for any reason you wish to return any or all products within your order, you have thirty (30) days after the order has been delivered to do so.

We will gladly issue a refund if the below return conditions have been met:

      • All products must be returned unused and undamaged
      • Must be in original packaging

 

    You, the buyer are responsible for all return shipping charges back to us. Return shipping costs are nonrefundable.

     

     To return your product(s), please follow these steps:

    1. Before returning your product(s), email us at info@elrene.com to inform us which items you would like to return and receive an RMA #. In this email, please include the following information to verify your order:

        • Order Number
        • Product(s) you would like to return
        • First and Last Name
        • Phone Number
        • Email Address
        • Delivery Address

        2. Place the product(s) you wish to return with their unopened packaging into a shipping box with the original packing slip.

        3. Choose a trackable shipping service and return your package to:

        Elrene Home Fashions (Insert RMA#)
               12215 Holly Street Door C
                Riverside, CA 92509
         
        4. Please email info@elrene.com with return tracking details.
            

        After we have received your returned products, we will process your return request as soon as possible. If all conditions are met, we will refund the total purchase price to the original form of payment within 7-14 business days of receiving your return.